Service Desk Analyst


Ogden, UT


John Bean Technologies Corporation (JBT) is a leading global technology solutions provider to high-value segments of the food processing and air transportation industries. We design, manufacture, test and service technologically sophisticated systems and products for our customers. Whether you're a university student seeking an internship, an experienced professional or a skilled tradesman, we offer exceptional career building opportunities. Our talented, diverse workforce is what allows us to provide the very best products and services to our customers. We value our people and encourage brainstorming, collaboration, and continuous improvement, while enjoying a challenging and exciting work environment.


Job Summary


Under general guidance and direction from the Manager of Information Technologies, performs systems technical support for the Jetway Systems Information Technology Department. Assists technical support staff with troubleshooting programs and system software. Resolves hardware and software problems; repairs and maintains personal computers, printers, and other related hardware. Configures computers for deployment including imaging, configuration, and physical distribution of hardware. Documents and maintains hardware and software inventory. Business hours are generally 8am-5pm Monday – Friday. Some after hours and weekends are required.

Job Description


Major Duties (Any one position may not include all of the duties listed, nor do the listed examples include all duties (duties as may be assigned):

  1. Gives assistance in analyzing programs and installing and maintaining system software and hardware.
  2. Assists in making changes to network software and hardware.
  3. Deploy, move, repair PC's, printers, monitors, keyboards, and other hardware.
  4. Determines requirements for replacement parts or components and requests that replacements be requisitioned.
  5. Acts as a backup to Network Administrators in assisting with daily system backups. Labeling, and organizing tapes. Assuring integrity and safety of data.
  6. Listen to and understand customer's needs, provide excellent IT customer service.
  7. Tracks and maintains hardware and software inventory in Cherwell Service Desk application.
  8. Prepares surplus of equipment for disposal including documentation and data security.
  9. Other duties as may be assigned.


Minimum Qualifications

Required education, training, and experience:

  1. Education: Bachelor's degree in computer science, or other closely related field with extensive course work in computer applications, and Experience: Two to four years of increasingly responsible employment as Hardware Technician or Helpdesk Technician, or any equivalent combination of education, certifications and experience.

Required knowledge, skills, and abilities:

  1. Knowledge: Thorough knowledge of Microsoft Windows 7/10, Microsoft Office Suites, Backup procedures and concepts. Thorough knowledge of malware/virus protection, identification and threat elimination. Thorough knowledge of computer hardware and Client Server Network systems including cabling and CAT5e/6 termination; thorough knowledge of operations of an IT Service Desk, including request, incident, knowledge base, and change management; working knowledge of Linux, and Apple IOS; working knowledge of VOIP; working knowledge of projection and TV display equipment, audio and video streaming; considerable understanding of customer service relations techniques; working knowledge of ITIL and ITSM methodologies are highly preferred.
  2. Skills: Skill in connecting and maintaining Workstation and Network equipment.
  3. Abilities: Ability to troubleshoot problems with computer components; ability to research known problems and find solutions to software issues/bugs. Ability to communicate effectively verbally and in writing; ability to balance workload in moderately stressful situations; ability to research and evaluate system needs and design procedures to fulfill requirements; ability to establish and maintain effective working relationships with employees, other divisions, departments, user agencies, and the general public; ability to follow written instructions and follow standards and procedures; ability to exercise independent direction in the performance of duties. Ability to work after normal business hours and on weekends depending on active projects.



It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities


If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to


You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


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